The photos of your identity document are taken with your phone. There is no option to upload a file from your computer: a phone camera resolves the print on an ID card far better than a webcam, and that is what keeps the verification from coming back observed.
Step 1 of the KYC works as a QR code handoff: you pick the document type on the computer, scan the code with your phone, take the photos there, and they appear on the computer screen by themselves.
How the flow works
1. On the Documents step, choose the document type you are going to photograph. That choice decides how many photos are asked for: a passport is one side, an ID card or driving licence is two.
2. A QR code appears. Scan it with your phone camera and open the link.
3. The phone walks you photo by photo: front (the side with your photo), back (turn the document over) and selfie with the document (holding it beside your face).
4. Every photo is checked the moment it is taken. If it does not pass, the phone asks you to retake it right there.
5. On the computer, the photos fill the "Photos received" list as they arrive. You do not need to reload the page.
If you are already browsing on your phone, there is no QR to scan: the same screen opens the camera and uploads the photos directly.
How long the code lasts
- The QR link is valid for 20 minutes.
- The whole capture session lasts 40 minutes.
- If it expires, go back to the computer and generate a new code.
What makes a photo get rejected
The automatic check looks at, in this order:
- Whether it is an identity document: an ID card, residence permit, driving licence or passport page. A bank card, a receipt, a screenshot or anything else is turned away straight away.
- Whether it can be read: in focus, well lit and free of glare over the text.
- Whether the holder's photo is visible on the side you are photographing.
- Whether the whole document is in frame: all four corners are checked one by one. A corner behind a finger, lost in shadow or running off the edge of the picture means it will be asked for again.
The tips that fix almost every rejection: rest the document on a flat matte surface, avoid direct light that throws glare across the plastic, and leave a margin around the document instead of filling the screen with it.
The scan fills in your details
Your details are read off the front photo —names, document number, issuing country, nationality, date of birth, address— and used to fill in the blank fields on the later steps. It only fills blanks: it never overwrites something you already typed.
Retaking a photo or starting over
The photos received are shown on the computer, but they are not deleted one by one: the phone walks the sequence in one direction only. If one came out badly, or you photographed the wrong document, use "Start over".
Starting over deletes the photos and the answers you had already given on the later steps. That is deliberate: because the scan only fills blank fields, details read off the previous document would otherwise survive forever. The app warns you before it runs.
A verification that is already Under review cannot be restarted either: by then the file is in the compliance team's hands.